Medicaid Service Coordination (MSC)

Medicaid Service Coordination (MSC) is designed to help individuals with developmental disabilities strive for the highest quality of life. The main focus is to assist each person to achieve his/her own unique goals.


Who does MSC serve?

  • Children (6 weeks-old to 18-years-old).
  • Adults (18 to post-retirement). 


How is MSC funded?

Paid through Medicaid (Based on disability, not income). MSC is a service provided by the Cantalician Center and funded by the Office for People with Developmental Disabilities (OPWDD).


What Can MSC do for you?

  • Advocates for the individual.
  • Assists in finding services and programs suited to the person's interests and needs. 
  • Applies for services and programs on behalf of the individual (completes paperwork and assists in organizing tours and intake).
  • Monitors satisfaction with services
  • Assists individuals with benefits and applies for additional benefits as needed.
  • Helps individuals with their health care, including finding appropriate medical providers.
  • Acts as a liaison to home, school, services, and medical providers and attends meetings as needed.
  • Assists with Transitioning students (ages 16 to 21 years-old) in planning for life after school.
  • Creates and updates the Individualized Service Plan (ISP). The ISP is a person-centered document which outlines the individual's services, supports, and goals.


Additional Information:

Linkage and Referral

Your MSC will assist you in obtaining the services and supports you need to be successful. Linkage and referral includes, but is not limited to the following:

Waiver Services

  • Family Education and Training (under 18 only): A twice a year service to provide families information regarding the world of OPWDD.

  • Respite: Provides caregiver relief & social opportunities.

    • Hourly, Afterschool, Saturday, & Overnight

  • Community Habilitation (Traditionally for those at least 16 yrs old): Provides education & training in the home and community.

    • Residential option for individuals in IRAs is also available

  • Supported Employment: Helps you access jobs in the community.

    • Job coaching, Pathways to Employment & ETP.

  • Day Habilitation (Adult service): Helps you access day programs. Day programs focus on volunteering, education and community involvement.

    • Site based, Without Walls (WOW) and Supplemental

  • Community Pre-Vocational (Adult Service): Helps you access Community Pre-Vocational jobs. Meant to be temporary, Community Pre-Voc is a hands-on job training program that teaches work skills while you earn a paycheck.

  • Residential: Explore options, tour homes and assist in the application and transition process.

    • IRA, Family Care, Supported Apartments

  • Environmental Modifications (E-MOD): Assists you with making your home accessible through customizations.

Other Services

  • Legal Guardianship/Supplemental Needs Trusts: Links your family to resources related to Guardianship and Special needs trusts.

  • Transitional Services (students age 14-21): Arranges tours of local programs and assists in the application and intake process.

  • Counseling/Therapy: Completes referrals for services such as counseling, occupational therapy, speech therapy, physical therapy and psychiatry.

  • Financial Benefits: Obtain and/or secure continuation of a variety of benefits and services.

    • Ex) Medicaid, SNAP, Rep Payee

  • Family Reimbursement (Must live with family member): Links your family to agencies that help with reimbursement for items and services that are needed due to disability.

    • Ex) Lessons/Classes, Adaptive Equipment, Guardianship, Assistive technology

  • Other services: MSC links you with services and resources within the community.

    • Ex) Transportation, Communication, Classes, Training, Support Groups

Self-Directed Services

  • A non-traditional way to access services. This is a person centered approach to obtaining and maintaining services. You will work with a Broker, Fiscal Intermediary and MSC to choose, plan and implement your services. Working within a budget, you will get to pick the services that are right for you!


For more information:
2049 George Urban Boulevard (Community Building)
Depew, NY 14043
(716) 901-8919
[email protected] (Marie Sutton)
Medicaid Service Coordination (MSC) Hours: 7:30 AM - 3:00 PM


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